Frequently Asked
Questions

Yes — creating a profile on sugardaddies.au is completely free. Premium membership options unlock additional features such as unlimited messaging, read receipts, advanced search filters, and priority support. You can explore profiles and get started without a credit card.

Membership is open to adults aged 18 or over who are legally able to use the service. We welcome people of all genders, backgrounds, and relationship goals who are looking for mutually respectful, honest connections. Members must agree to our Terms of Service and Community Guidelines upon registration.

Members with clear, high-quality photos and detailed, honest bios receive significantly more profile views. Be specific about your lifestyle, what you offer, and what you're genuinely looking for. Our blog has a comprehensive guide to writing the perfect profile — we recommend reading it before you publish.

All members complete an email verification step upon registration. We also offer optional identity verification through our secure third-party provider — completing this gives your profile a verified badge, which significantly improves trust when messaging other members. We recommend all members complete identity verification for the best experience.

We aim to handle personal information in accordance with applicable Australian privacy law and use reasonable safeguards to protect it. Our practices, your choices and the disclosures needed to operate the service are explained in the Privacy Policy.

Premium members can activate Incognito Mode, which hides your profile from search results and lets you browse without appearing in other members' visitor lists. Your profile is still visible to members you choose to contact. This feature is available under Account Settings once subscribed to a premium plan.

Use the Report button on any profile page to flag suspicious behaviour. Our Trust & Safety team reviews all reports within 24 hours. If you feel you are in immediate danger, please contact Australian emergency services on 000 first. For detailed safety advice, visit our Safety page.

Premium membership includes: unlimited messaging with any member, read receipts, advanced search filters (age, location, lifestyle preferences), Incognito Mode, profile priority in search results, access to verified member badges, and priority customer support. Plans are available on a monthly, quarterly, or annual basis.

You can cancel your premium subscription at any time from Account Settings → Subscription. Cancellation takes effect at the end of your current billing period — you will retain premium access until that date. No partial refunds are issued for unused portions of a billing cycle unless required under Australian Consumer Law.

Go to Account Settings → Privacy → Delete Account. Account deletion is permanent and removes all profile data, messages, and matches within 30 days, in accordance with the Australian Privacy Principles. If you'd simply like a break, we recommend deactivating your account instead — your data is preserved and you can return anytime.